Where do I add my delivery address after pledging?
After the campaign ends, you will have access to a pledge manager where you are able to select any add-ons (if wanted) and to fill in your shipping details.
Last updated: December 03, 2024 11:42
I have pledged, but I want to add more items to my order, is this possible?
After the campaign ends, you will have access to a pledge manager where you are able to select any add-ons (if wanted).
Last updated: December 03, 2024 11:42
Is the Fibby+ swimming aid designed according to international safety standards?
Yes. Fibby+ is designed in accordance with international safety standards, specifically EN 13138-1: 2021 + AC2022 for buoyant swimming aids. In addition, it meets our own stricter internal safety requirements to ensure the highest level of quality and reliability.
Last updated: April 17, 2026 02:31
Who is Fibby+ designed for?
Fibby+ is designed for adults who never learned to swim, can no longer swim due to age or health issues, or need extra security during outdoor activities without the restrictions of a life vest.
Last updated: December 03, 2024 11:42
Is Fibby+ adjustable for different body types?
Yes, Fibby+ is designed with adjustable straps to fit a wide range of body shapes and sizes.
Last updated: December 03, 2024 11:42
Is Fibby+ suitable for non-swimmers?
Absolutely. Fibby+ is specifically designed to assist non-swimmers in learning safely and comfortably.
Last updated: December 03, 2024 11:42
How are shipping costs handled?
Shipping costs are not included in the rewards and will be charged via a pledge manager after the campaign ends, just before Fibby+ is shipped. We’ve conservatively estimated these costs and are committed to keeping them as affordable as possible while ensuring reliable delivery to your home.
Estimated shipping costs per region: - The Netherlands: €5 - EU: €7 - United States, Canada and non EU countries: $15 - Australia, New Zealand, Taiwan, Singapore, South Korea, Hong Kong, South Africa: $19 - Rest of the World (ROW): Costs will be calculated per country.
Last updated: December 05, 2024 03:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
https://fibby.org/policies/terms-of-service